Effective Date: October 26, 2025
At Your Health, we want you to feel confident and satisfied with every purchase.
If for any reason you are not completely happy with your order, we’re here to help.
1. Return Eligibility
We accept returns within 30 days of delivery under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- All accessories, manuals, and protective materials must be included.
- Proof of purchase (order number or invoice) is required.
⚠️ Hygiene-sensitive items such as eye, face, or body massagers may not be eligible for return once opened, for health and safety reasons.
2. How to Request a Return
To initiate a return, please contact our support team at
📧 [email protected]
Include:
- Your full name and order number
- The item(s) you wish to return
- The reason for the return
- (Optional) photos or video evidence if the item is defective or damaged
Once your request is approved, we will provide return shipping instructions.
Please do not send items back without authorization — they may not be accepted or refunded.
3. Refund Process
After your return is received and inspected, we will notify you by email.
Approved refunds will be issued within 5–10 business days to your original payment method.
Depending on your bank or payment provider, processing time may vary.
4. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery.
We will offer a replacement, repair, or full refund depending on the case.
Please include clear photos or a short video showing the defect.
5. Non-Returnable Items
For hygiene and safety, we cannot accept returns for:
- Opened eye, face, or body massagers
- Personal-use wellness devices that have been used
- Items purchased during clearance or final sale
6. Exchanges
We allow exchanges for the same product model in case of defect or shipping error.
If you prefer a different model or color, please request a refund and place a new order.
7. Shipping Costs
- Customers are responsible for return shipping fees unless the item is defective or incorrect.
- Original shipping charges are non-refundable.
- We recommend using a trackable shipping service to ensure safe return delivery.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank or payment account again.
- Contact your credit card company — processing may take time.
- Then contact us at [email protected] for further assistance.
9. Warranty Returns
All products include a 12-month limited warranty covering manufacturing defects.
Warranty claims follow the same contact procedure as regular returns.
10. Contact Us
For any return or refund inquiries, please reach out to our customer support:
Your Health Support Team
📧 Email: [email protected]
🌐 Website: https://your-health.pro