Effective Date: October 26, 2025
At Your Health, we aim to deliver your order quickly, safely, and reliably — no matter where you are in the world.
Please read our shipping terms carefully before placing your order.
1. Order Processing Time
- All orders are processed within 1–3 business days (Monday to Friday).
- Orders placed on weekends or holidays will be processed the next business day.
- Once your order is shipped, you’ll receive a confirmation email with tracking details.
If an item is out of stock or requires additional handling time, we’ll notify you immediately.
2. Shipping Times
Estimated delivery times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–14 business days |
| United Kingdom | 5–14 business days |
| European Union | 6–16 business days |
| Canada | 7–18 business days |
| Australia & New Zealand | 7–16 business days |
| Rest of the World | 10–20 business days |
Please note: These are estimated times only. Delays may occur due to customs clearance, holidays, or local courier issues.
3. Shipping Costs
- We offer Free Worldwide Shipping on most orders.
- Expedited shipping options may be available at checkout for an additional fee.
- Shipping costs (if applicable) are displayed before completing your purchase.
4. Tracking Your Order
After dispatch, you’ll receive an email with a tracking number and link to monitor delivery progress.
Tracking updates may take 24–48 hours to appear after shipping confirmation.
If you haven’t received tracking details after 3 business days, contact us at [email protected].
5. Customs, Duties, and Taxes
International orders may be subject to import duties or local taxes, depending on your country’s regulations.
These fees are the responsibility of the customer.
We cannot control or predict customs delays, but we’ll provide all necessary documentation to ensure smooth clearance.
6. Incorrect or Incomplete Addresses
Please double-check your shipping details before completing checkout.
We are not responsible for delays or lost packages caused by incorrect addresses.
If you notice an error, contact us immediately — we’ll do our best to update it before dispatch.
7. Lost or Delayed Shipments
If your order hasn’t arrived within 30 days of dispatch:
- Check your tracking number for updates.
- Contact your local post office or courier.
- Then email us at [email protected] — we’ll investigate and assist you promptly.
8. Damaged Packages
If your order arrives damaged, please take clear photos of the package and product, and contact us within 7 days of delivery at [email protected].
We’ll arrange a replacement or refund according to our Refund Policy.
9. Contact Us
For any shipping-related inquiries, please contact our customer service team:
Your Health Support Team
📧 Email: [email protected]
🌐 Website: https://your-health.pro